In our support center you will find answers to the most important questions.
How to use it
Yes. The app is available in all EU countries. If you would like to use it in a non-EU area, write to us at firstname.lastname@example.org.
No. No one other than you can edit your account data. The only changes made on your account by the specialist are assignments they schedule for you, parameters, comments and communication by chat.
Your specialists can see your email address and parameters as well as your assignments. The professional you work with can also contact you by the chat and observe the results of questionnaires and forms he scheduled for you.
It is not a problem at all! Therapify will guide you smoothly through the process of using it. What is more, you can get some extra information about what is done in the app by clicking on “Why do I do this?” button. If you need support on any stage of using the app, write to us at email@example.com.
If you wonder about adding your therapist to the Therapify, ask him to download the application and to connect with you by using your email address. When using it with your specialist is totally FREE for you! We recommend telling your specialist about how you use the app and what functionalities does it have. You can offer him to read our website, where there is more information about using the app for a professional user. Tell him that you can both get access to extra functionalities when you use the app together. There is also an option to contact us by email address firstname.lastname@example.org to get more information and personal guidance.
Who is the app for
The application is dedicated to people in the process of psychotherapy or pharmacological treatment and their specialists – psychotherapists and psychiatrists. Using the application to monitor your mental condition is available to anyone interested – also without a specialist. Remember that it is still recommended to use it with a specialist to achieve optimal effects.
Yes. Therapify is dedicated to people who work in cooperation with the professional. However, there is an option to use it independently. The app will help you to observe the connections between the situation and accompanying emotions, thoughts, physiological reactions and behaviour. There is also an option to set assignments notifications and creating notes. You can use all of these functionalities without being in a therapy process. Remember, that using the app with a professional is the most effective way to deal with the problem. In that case, you have access to more specialistic solutions as well as get help with choosing parameters tailored to your personal needs and goals.
Yes. For psychotherapists, please provide the name of the completed psychotherapy school / certificate number when registering; in the case of psychiatrists – the right to practice a profession. These data are then verified and after a positive passing of the verification process, access to the application part intended for specialists is obtained. For psychotherapists who are not certified but who are in the course of psychotherapy school, it is possible to create an account after presenting a document confirming participation in the certification process.
No. The application has been designed to support the treatment of depression and anxiety disorders. Due to the fact that functionalities can be individually adapted, the application can be also used in the case of different disorders.
No. The application has been designed to support the actual process of psychotherapy and/or pharmacotherapy and in no case can be treated as a substitute. The most appropriate way to use the application is to use the available functionalities in consultation with a psychotherapist or psychiatrist.
If you are in the therapy process, you can pay for the visit by using the app. The 4.5% commission will be charged the same time.
No. You don’t have to add any payment details during the registration. Also, you are not obligated to pay after the trial period. You can resign from using the app at any moment of its usage. We will contact you after 60 days of the trial period and ask you for your preference to continue and switch to the paid version.
No. You are not obligated to pay and no fee will be taken from you without your direct permission.
The data is stored on a server in the Google Cloud infrastructure located in the European Union in the region of eu3 – Western Europe.
We do not use or distribute to other parties the data we collect about you for marketing purposes.